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Phenix problem
Posted by:
Robert Drabik
(---.devs.futuro.pl)
Date: May 20, 2014 11:48AM
Has anyone had problems with warranty from Phenix Rods? I got a defective blanks from them, sent them photos of the defects and they agreed to replace it. In order to save FedEx costs to Poland they offered to send the replacement to Mudhole because I frequently order from them. I had been informed that blank was sent but needless to say that it didn't arrived. They stopped responding to mail e-mail and decided to ignore my another warranty complaint.
I've been sending e-mail every month and they simply ignore them. Am I the only one unlucky with them? Robert Best Rods Center Poland Edited 1 time(s). Last edit at 05/20/2014 11:49AM by Robert Drabik. Re: Phenix problem
Posted by:
Tom Kirkman
(Moderator)
Date: May 20, 2014 12:34PM
Have you consulted with Mudhole to see if the blank ever arrived there?
............. Re: Phenix problem
Posted by:
Robert Drabik
(---.devs.futuro.pl)
Date: May 20, 2014 05:27PM
Yes, I contacted Mudhole and verified that the blank hadn't arrived.
Anyway, Brook from Mudhole kindly offered to help me out with this and the problem seems to be resolved by now. Sorry, only registered users may post in this forum.
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