Greetings Rod Builders, from Texascraft.
My name is Anthony King, representing Texascraft, HPS.
As Mr. Stevens has said, we lost our connection to our primary supplier of this material. It was never our intention to mislead customers and certainly never to provide poor customer service, but as we attempted different methods of procuring this particular product, our story tended to change as well. We use key components from vendors and then laminate, sheet, cut and more to produce this media. We kept trying new methods and new ideas to bring this product back to our shelves - one week the new idea is to try a different laminate, the next a new adhesive, the next it's to take a whole other approach entirely. You think you have a great idea, you try it out and fall a little short and that's where we've been for some time now. The story we deliver to our customers that may seem to change every week, is in point of fact, changing every week.
Just as important as getting the product back in stock, was doing so at an affordable price, while maintaining the degree of quality you have come to expect from our products in the past. We could not just settle on any solution to make a sale, we have to be sure that when we do have this media available, it adheres to the standards we have set for ourselves as a company and the standards our customers have come to expect from us as well. We've made every effort to keep our customers aware of the situation and will continue to do so. We appreciate your patience and your understanding as we work toward replenishing our supply.
To all the Rod Builders out there, you are appreciated.
Thank you all,
Anthony King
HPS LLC
[
www.texascraft.com]
(817) 489-5249
