We always seem to post when we get inadequate customer service or service we are not happy with so I wanted to share a positive experience I had with one of our sponsors.
I have dealt with Bob at Custom Tackle Supply three or four times now. Each time he answered my questions honestly and patiently. He offered suggestions that I had not thought of before. He asked questions of me to make sure I was going to build the correct rod with the correct components. He measured reel seats to make sure they fit the blanks I was going to put them on to my specs to make sure I would have enough room for the size grip I was going to use. I had ordered three blanks and one was backorderd. He e-mailed and offered to ship all three together so I wouldn't have to pay extra shipping. Because I am not a patient person I declined and asked that he ship what he had plus some cork rings (via e-mail). This was on 3/29/05. I recieved the cork rings and the blanks two days later. I can say that dealing with Bob has been a pain free and easy experience and feel that Custom Tackle Supply will take the extra step to make sure I am getting what I really want. It makes a great example when an individual can take an extra few minutes to help some one out. Thanks Bob you have my business anytime.

Thanks,

Dan Grulke

DAN,
YOU ARE 100% CORRECT. NOT ENOUGH IS SAID ABOUT THE TIMES WHEN WE ARE SATISFIED.
BOB HAS A WEALTH OF INFORMATION TO GO WITH HIS PRODUCT. YOU CAN NOT GO WRONG WHEN DEALING WITH A PERSON WHO WILL GO THE EXTRA MILE. I RECOMEND CUSTOM TACKLE SUPPLY QUITE OFTEN BECAUSE OF THE SERVICE AND THE INFO THAT CAN'T BE BOUGHT.
KEITH

Perfect examples in the day of internet business. You don't get this type of service from people that do nothing but fill orders or read the usage's from a spec sheet.


Todd

Ditto on the above, talked to Bob yesterday. John

He e-mailed the cork rings and blanks???(thats service)..

Freddwhy (Rapt-Ryte)

I must agree wholeheartedly. Bob and his staff have consistently gone above and beyond the call of duty to help me out. One time, I got home from work to have a message on my answering machine from Custom Tackle Supply. They were checking to make sure that I really wanted what I ordered via e-mail. You see, I had ordered all the components for a rod, but I had mixed up some of my guide numbers. They realized that the guides I said I wanted (i.e. high frame spinning), didn't fit with the casting rod and trigger seat I had also ordered. Their diligence saved me $20 that I would've had to spend to re-order the right guides. I have a number of other similar stories.

Overall, I must say that rodbuilders--be that suppliers or just average folks building rods as a hobby--are generally fantastic, generous, detail-oriented folks. I've been very impressed with everyone I've met, who is associated with rodbuilding.