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Customer Service
Posted by:
Dan Grulke
(---.fairfaxcounty.gov)
Date: April 05, 2005 05:44PM
We always seem to post when we get inadequate customer service or service we are not happy with so I wanted to share a positive experience I had with one of our sponsors.
I have dealt with Bob at Custom Tackle Supply three or four times now. Each time he answered my questions honestly and patiently. He offered suggestions that I had not thought of before. He asked questions of me to make sure I was going to build the correct rod with the correct components. He measured reel seats to make sure they fit the blanks I was going to put them on to my specs to make sure I would have enough room for the size grip I was going to use. I had ordered three blanks and one was backorderd. He e-mailed and offered to ship all three together so I wouldn't have to pay extra shipping. Because I am not a patient person I declined and asked that he ship what he had plus some cork rings (via e-mail). This was on 3/29/05. I recieved the cork rings and the blanks two days later. I can say that dealing with Bob has been a pain free and easy experience and feel that Custom Tackle Supply will take the extra step to make sure I am getting what I really want. It makes a great example when an individual can take an extra few minutes to help some one out. Thanks Bob you have my business anytime. Thanks, Dan Grulke Re: Customer Service
Posted by:
KEITH BURNETTE
(---.roa.east.verizon.net)
Date: April 05, 2005 06:00PM
DAN,
YOU ARE 100% CORRECT. NOT ENOUGH IS SAID ABOUT THE TIMES WHEN WE ARE SATISFIED. BOB HAS A WEALTH OF INFORMATION TO GO WITH HIS PRODUCT. YOU CAN NOT GO WRONG WHEN DEALING WITH A PERSON WHO WILL GO THE EXTRA MILE. I RECOMEND CUSTOM TACKLE SUPPLY QUITE OFTEN BECAUSE OF THE SERVICE AND THE INFO THAT CAN'T BE BOUGHT. KEITH Re: Customer Service
Posted by:
Todd R. Vivian
(---.lamiglas.com)
Date: April 05, 2005 06:17PM
Perfect examples in the day of internet business. You don't get this type of service from people that do nothing but fill orders or read the usage's from a spec sheet.
Todd Re: Customer Service
Posted by:
John Raymond
(---.dsl.tc3net.com)
Date: April 05, 2005 07:01PM
Ditto on the above, talked to Bob yesterday. John Re: Customer Service
Posted by:
Fred Yarmolowicz
(---.brick101.nj.comcast.net)
Date: April 05, 2005 09:41PM
He e-mailed the cork rings and blanks???(thats service).. Freddwhy (Rapt-Ryte) Re: Customer Service
Posted by:
Andrew White
(66.204.20.---)
Date: April 07, 2005 08:30AM
I must agree wholeheartedly. Bob and his staff have consistently gone above and beyond the call of duty to help me out. One time, I got home from work to have a message on my answering machine from Custom Tackle Supply. They were checking to make sure that I really wanted what I ordered via e-mail. You see, I had ordered all the components for a rod, but I had mixed up some of my guide numbers. They realized that the guides I said I wanted (i.e. high frame spinning), didn't fit with the casting rod and trigger seat I had also ordered. Their diligence saved me $20 that I would've had to spend to re-order the right guides. I have a number of other similar stories.
Overall, I must say that rodbuilders--be that suppliers or just average folks building rods as a hobby--are generally fantastic, generous, detail-oriented folks. I've been very impressed with everyone I've met, who is associated with rodbuilding. Sorry, only registered users may post in this forum.
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