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nternet gathering place for custom rod builders
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    Registration is now required in order to post. You must include your actual First and Last name and a correct email address when registering or posting.
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Excellent Customer Service
Posted by: Daniel Grundvig (---)
Date: February 01, 2020 11:55AM

I just want to give a shout out to one of the advertisers on this board. I recently submitted an order to Hitena for some metallic thread I plan on using for a special salt water rod. A short time after receiving a notification of my purchase, I received a refund from PayPal for one of the items. I assumed it must have been out of stock. Nope. I received an email from Hitena stating that they sent the item but wanted to refund the purchase price because although the item was perfect in all regards, the label had come off during storage. It's rare to find a company so concerned about their products and customer satisfaction...a real class act!

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Re: Excellent Customer Service
Posted by: Michael Danek (---.alma.mi.frontiernet.net)
Date: February 01, 2020 04:23PM

Try their Pureline Braid, pricey but worth it. 21 pound casts like most 10's.

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Re: Excellent Customer Service
Posted by: Richard Hahn (---.bltmmd.fios.verizon.net)
Date: February 03, 2020 11:32AM

I have found the Hitena products to be superior to everything I’ve tried. More expensive but totally worth it. Their fishing lines are great !!!!

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Re: Excellent Customer Service
Posted by: Tom Kirkman (Moderator)
Date: February 09, 2020 06:15PM

They'll be at the Expo in a couple weeks.

............

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