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Re: Customer question
Posted by:
Ron Weber
(---.ph.ph.cox.net)
Date: December 25, 2014 11:11AM
On a side note, before bowing out you need to take into consideration future loss due to word of mouth from him to other possible clients. Also has he referred and brought you additional business. One bad tic, can sometimes multiply 10 fold. If he does give you referrals, then that alone would warrant additional revenue and allow you to recoup your losses in the building of a replacement for him. Ron Weber Re: Customer question
Posted by:
Tim Wiehe
(---.oc.oc.cox.net)
Date: December 26, 2014 01:49AM
Thanks for all the input guys. He called me today and I don't know if it being Christmas and all but he says he feels bad about what happened and I think he realized I wasn't real happy either and we worked out the situation and came to an agreement. I kinda glad this happened as now ALL blanks prior to assembly will be "stress tested" and I will handle things differently if this situation ever comes up again. Re: Customer question
Posted by:
Chester Kiekhafer
(---.client.mchsi.com)
Date: December 26, 2014 09:17AM
Tim Wiehe Wrote:
------------------------------------------------------- > Thanks for all the input guys. He called me today > and I don't know if it being Christmas and all but > he says he feels bad about what happened and I > think he realized I wasn't real happy either and > we worked out the situation and came to an > agreement. I kinda glad this happened as now ALL > blanks prior to assembly will be "stress tested" > and I will handle things differently if this > situation ever comes up again. Tim, I'm glad for you that things worked out in the end, it is always better when each party feels like there is a "win-win". How will you do thinks differently in the future besides stress testing each blank prior to building on it? Chester May your line be tight and your beverages be cold! Re: Customer question
Posted by:
Steve Cox
(---.client.mchsi.com)
Date: December 26, 2014 11:22AM
The more, longer anyone builds and repairs fishing rods the more we find breaks are caused by misuse !!!!!!! Re: Customer question
Posted by:
Phil Ewanicki
(---.res.bhn.net)
Date: December 26, 2014 07:40PM
There is a great deal of difference between a 90 degree, a 145 degree bend, and a 180 degree deep flex exerting "not that much" pressure. I suspect far too few anglers do not understand the mechanics of high-sticking and assume a rod should be able to lift the same weight whether it is lifted at 90 degrees or 180 degrees to the rod axis. Re: Customer question
Posted by:
Phil Ewanicki
(---.res.bhn.net)
Date: December 26, 2014 07:40PM
There is a great deal of difference between a 90 degree, a 145 degree bend, and a 180 degree deep flex exerting "not that much" pressure. I suspect far too few anglers do not understand the mechanics of high-sticking and assume a rod should be able to lift the same weight whether it is lifted at 90 degrees or 180 degrees to the rod axis. Re: Customer question
Posted by:
Phil Ewanicki
(---.res.bhn.net)
Date: December 26, 2014 07:40PM
There is a great deal of difference between a 90 degree, a 145 degree bend, and a 180 degree deep flex exerting "not that much" pressure. I suspect far too few anglers do not understand the mechanics of high-sticking and assume a rod should be able to lift the same weight whether it is lifted at 90 degrees or 180 degrees to the rod axis. Re: Customer question
Posted by:
Phil Ewanicki
(---.res.bhn.net)
Date: December 26, 2014 07:40PM
There is a great deal of difference between a 90 degree, a 145 degree bend, and a 180 degree deep flex exerting "not that much" pressure. I suspect far too few anglers do not understand the mechanics of high-sticking and assume a rod should be able to lift the same weight whether it is lifted at 90 degrees or 180 degrees to the rod axis. Re: Customer question
Posted by:
Tim Wiehe
(---.oc.oc.cox.net)
Date: December 26, 2014 10:48PM
Chester. I feel, as some of the input I got, that if I "stress test" the blanks prior to building and I let the customers know that this is done, that if the rod breaks when they are doing their "thing" that I wont be inclined to refund them their $$ so easily. And it will be more on them to deal with the manufactures warranty. Re: Customer question
Posted by:
Donald Becker
(---.hawaiiantel.net)
Date: December 27, 2014 12:46AM
If you were to stress test the completed rod with the customer before it went out the door, you would be on very solid ground. Don Becker Sorry, only registered users may post in this forum.
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