I planned to build my 10 year old nephew a spinning
rod for his birthday. Emailed a company for prices,
didn’t get a reply in over a week. In the mean time I
ordered the blank and items from another company,
that was three+ months ago. Last month my credit
bill arrived with a charge from the company. Are we
entering a new era of rod building?
Yes, I’m very disappointed, Stan Yerger

Wow, I usually spring a leak after a week or so. You are a patient man. If it was me I would have picked up the phone long ago. Something didn't work right.

I have ordered from many of the current sponsors on the left and have no complaints

Chuck

New era? Not hardly. There have been poor business practices for as
long as there have been busineeses.

Email & website orders are generally followed by email replys with
confirmation order numbers and a "thank you". Even if one receives
the confirmation, if the order does not arrive within a reasonal time
period a phone call is definately in order.

If you did not make the call and or otherwise communicate with the
supplier YOU are partly to blame for your dissatisfaction I'm sorry to say.
For all the supplier knows, they sent it, you received it, your happy. How
would they know otherwise if you dont let them know?

Communications go a long way towards fixing a mistake or at least
determining if you were ripped-off or not.

Raymond Adams
Eventually, all things merge, and a river runs through it..

Stanford, Did you order from one of the sponsors on the left ?
I am very shocked at this problem if you did. I have ordered from a bunch of them and they always shoot an e-mail right back with a conformation # and a thank you. I have some ship the same day the order was placed.

Just about every company or individual has a phone. If you email someone and don't get a reply, PICK UP THE PHONE. Call the supplier, ask him questions. Tell him you are dissapointed in his service and demand that he make things right. In this day and age people tend to forget that they can call someone. Don't only rely on email. Things happen and he may never have received your email.

Exactly correct Lance. I'm sure most suppliers get hundreds of spam emails a day.

Phone!!!!!!!!!!!!!!! You'd be surprised how much can be accomplished by actually TALKING to someone! It sounds like you don't even know if they ever received your order

Mike (Southgate, MI)
If I don't want to, I don't have to and nobody can make me (except my wife) cuz I'm RETIRED!!