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Decal Connection woes
Posted by: Jim Benenson (164.64.146.---)
Date: February 13, 2006 04:02PM

Has anybody had trouble getting decals from Decal Connection recently? I've gotten used to their fast turnaround, but I'm getting no response, either by e-mail or phone, about a recently-placed order.

Jim

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Re: Decal Connection woes
Posted by: Scott Parsons (205.244.119.---)
Date: February 13, 2006 04:33PM

Wow, I just placed an order a few minutes ago and have already received my bill and shipping info. I have never had any problems like what you are discribing. Scott

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Re: Decal Connection woes
Posted by: Jim Benenson (164.64.146.---)
Date: February 13, 2006 05:15PM

Thanks Scott. Did you call, send an e-mail (to what address) or..?

Jim

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Re: Decal Connection woes
Posted by: Jay Lancaster (---.clis.com)
Date: February 13, 2006 05:43PM

I also recently experienced the slightest of hiccups with DC. After placing an order I waited several days w/o a shipment or billing request. After shooting them an email they promptly sent the order confirmation and bill pay info. Got the decals a couple days later (this morning). This is in no way a complaint about DC. I'm sure the new owners are getting used to things and learning that their customers are used to the prompt service that Jimi gave. After bringing it to their attention my order was expedited in very quick fasion.

Watch the weather also. While not in the severe weather further north and east, it looks like Clarksville has gotten their share of bad weather the past few days. Best of luck to those in that part of Tennessee.

Jay

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Re: Decal Connection woes
Posted by: Jim Benenson (164.64.146.---)
Date: February 13, 2006 06:08PM

I finally got through to Deb. I'm not sure what happened, but it's all straightened out now.

My original post was not meant to be critical of them at all. They are great people with exceptionally fast service, so when I hadn't heard from them in about a week after I sent the order I thought that something might have happened that I didn't know about. Fortunately all is well.

Jim

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Re: Decal Connection woes
Posted by: Edward D. Smith (---.ard.bellsouth.net)
Date: February 13, 2006 09:15PM

I have had no problems. I still need to pay them for my lasy order. They are a great bunch to deal with. I still don't understand the recent move to Clarksville.

Ed

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Re: Decal Connection woes
Posted by: Mike Barkley (---.nap.wideopenwest.com)
Date: February 13, 2006 09:41PM

Ed,
Jimi sold the business some time ago and the new owners live in Clarksville. Jimi trained them right!!! Still the same great service and quality!!!

Mike (Southgate, MI)
If I don't want to, I don't have to and nobody can make me (except my wife) cuz I'm RETIRED!!

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Re: Decal Connection woes
Posted by: Scott Kinney (---.hsd1.or.comcast.net)
Date: February 13, 2006 10:13PM

I had an order in with them a while ago...sent via email but didn't hear anything for a couple weeks. Sent another, got a response, and the decals showed up in my mailbox that day. Odd, but hey, it worked out.

Scott Kinney
The Longest Cast Fly Rods
[www.thelongestcast.com]

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