Without going into a very long and in-depth post, we need to let everyone know that we have been expierencing "Tremendous", problems with our e-mail system, on and off for the past several weeks. As it turns out, lots of e-mail messages and orders have been, for some strange reason deverted to our junk e-mail box?? Why, we do not even know and it was for some time this was occuring, that we did not even realize it. Now that we have figured it out and back tracked most orders it does have us extemely behind on shipping. We are working long hours trying to play catch-up. I know we have missed some e-mail messages and orders, so if you have sent either to us, you might want to contact us via phone at 931-684-6164, just to check and see. This is a prime example of the modern day, way of doing business, that is not a foul-proof system. We know we have missed some of your messages, because when those messages or orders were sent over the past couple of weeks or so, they could have went to our junk mail box, which only holds those messages for 24 hours and then deletes them, so we had no way of knowing you folks have contacted us. We are working hard to catch back up and checking the e-mail messages and junk box eacha dn every hour. We appreciate your patience in twith this huge problem and we will overcome this.

Thank You -- Bob McKamey
Custom Tackle Supply

Even with today's great technology...the telephone is still the "hot setup" !

You might try the belt and suspenders approach to contacting Bob while the problem is being corrected. Email him your order and follow that with a fax of the same e-mail. This tells him to be on the look out for your order in email and if he cannot find it, he has the fax.

Doug Weber
Weber Rod Works

I feel your pain Brother McCamey...were going through the same mess!

Andy Dear
Lamar Mfg.

Thanks to all of you that have took the time to contact us via phone. We appreciate the concern and the words of encouragement to over-come this terrible situation, that has truly affected our business. Most folks are understanding, but some just don't get it. As Harv and Doug have mentioned, nothing is completely foul-proof. The ole phone is still reliable in situations like this. Andy, I hope it all somehow works out for you folks also. Hang in there, try to grin and bear it, even though it's tough when you know you have lost orders and e-mail messages that can't be retrieved. Have'nt sleep any at all lately. The best we can tell, this situation has been occurring for about 3 weeks now and at least 2 weeks of it occured before we even figured out what the heck was going on. What I really do not understand, is there are a lot of folks out there, that must think if you have an on-line web-site to order from, that you do not except phone orders or can't call to speak with a live voice. This extremely puzzles me!! I understand that sometimes it is easier to just order on-line or send an e-mail message after we may be gone from the shop. On the other hand, we have been in business for over 30 years now and have been taking phone orders all that time. I still enjoy talking to our customers and helping them or just jaw jacking with them over the phone. Thanks again to all of those that have took the time out and called us. We appreciate you folks!!

Bob McKamey -- Custom Tackle Supply

I really feel sorry for you guys, but a perfect example of why NOT to ever allow a spam blocker anywhere near your computer!!!!!

I really have never understood why anyone would let a machine decide what E-mail that I get to read

Mike

Mike -- We did not even have it turned up, except for the sexually explicit funtion, becuse of my 14 year son being around the shop. Somehow it just started doing this and that is what has us baffled. It was doing it for some time, before we even figured it out, since we had not turned up any of the levels to start with. We are still scratching our heads and lloking for someone that can offer insight here. Then being we did not even know it was happening and mail going to the junk mail box, only stayed there for a day or so, then it would delete the messages or orders automaticly. It's been a mess and what started it is something we we are still baffled over. Any thoughts or suggestions?? Needless to say, I check the junk e-mail box regularly now. Even has me waking up in the middle of the night and checking it from my computer at home. I've been able to maintain my natural hair color at 47, but I believe the grey is coming thru due to the past couple of weeks. But ya know, I sit down and take a break and tell myself I still a fortuante man to have what I have and all you folks as good friends to go along with it !! Again, thanks for ya'lls support during times like this.

Bob McKamey

Same story here... I 'upgraded' my service and BLAM! Every password was invalid everywhere! Email "dumped" to bit bucket heaven... I still can't get at the posts to my website "guestbook' . According to the provider of the guestbook they were getting hit with so much IP / web driven auto spammers they simply flipped an "off" switch. Now I have to revalidate the service, re-connect the website and start all over (and all guestbook entries for the past 6 months have been "stored but may not be retrieveable" ... Auto-spammers and blind e-mail (bogus address re-mailers) and associated Fraud.

By trying to make everything "idiot proof", many ISP's are now trying to "think" for us. At this point, I have no idea what you can do about it! If it were me, I would completely disable it.

It took three weeks of not getting any orders to realize that something was wrong? Wow.