Back on December 5th, Charlie Comstock at PacBay replied to my frustration in this forum for not having sent the "free" rod dryer I had sent in the coupon for at the end of August, which was promised in 4-6 weeks by stating the following:

"Due to the overwhelming response to our initial RodSmith Rod Dryer Rebate Program Pac Bay has revised the inventory levels for the RDM-1 RodSmith rod dryers. We are expecting a large shippment of dryers and plan to resume shipments of the Rebate rod dryers in 2 weeks." [www.rodbuilding.org]

Here it is 4 weeks later and, even though I asked him in a personal email to have the courtesy to please keep me updated, I have not been, nor have I received the wrapper.

If others who have purchased the rod wrapper with this same offer have received their free dryer, I would like to hear from you. It has been nearly 18 weeks of waiting for something which was promised in 4-6 weeks. In a world where excellent customer service should be the norm, PacBay seriously falls short in the promised word and in action.

I've had several customers receive their free dryers, but it WAS outside of the 4-6 week window after the promo had been running for a few months. I think their inventory of dryers went "up-side down" just a few weeks into the promo.

I just sent a request looking for follow-up on a customer's coupon sent in 10 weeks ago and I'm waiting to hear back. The offer's for real and you WILL get your dryer I'm sure, but unfortunately when they started the promo, they didn't have a 1:1 ratio of dryers to wrappers on hand and I think they've been playing catch-up ever since. You might want to drop Charlie another note with your name and address to see where you are in line, or drop me a note with that info and I'll see what I can find out.

Mark@@#$%&

Ralph,

I am in the same boat. I also ordered my power wrapper in August but haven't received the rod dryer yet. I called PacBay in November and spoke with a person who assured me that my name was "near the top of the list" and that I would be receiving the rod dryer very soon. Almost two months have passed, and I have seen nothing. There is no question that PacBay has handled this very badly. I'm sure that if they were on the receiving end, they would be behaving very differently.

I have gotten the same kind of "customer service" when I wrote Todd of Lamiglas about problems with their Perigee blanks I received and when I wrote American Tackle about their two-part epoxy finish: I have heard absolutely nothing from either of them. I intend to discuss this with all three companies face-to-face when I am in Charlotte next month.

Jim

I think that's calling for more than patience!!!!!

Mike (Southgate, MI)
If I don't want to, I don't have to and nobody can make me (except my wife) cuz I'm RETIRED!!

It's too bad that they haven't contacted you guys to let you know the reasons for the problems. A bit of communication would go a long, long ways here.

I'm sure there's some very good reasons for the shortage and inability to fill the orders, but again, communication is key here and it looks like maybe they've let you down a bit here. That's too bad...

Here's some good news for two of you anyway. Just got a note back from Charlie that said ---> "As of last week all rebates prior to December were shipped out on the 30th of December via UPS Ground, including Ralph Tomaccoi's and Jim Benenson's units."




Mark Griffin
[]
C&M Custom Tackle
San Dimas, California

Way to go Mark!!

Raymond Adams
Eventually, all things merge, and a river runs through it..

That's the service you get from Mark!!! I buy from him and Colleen a lot.

Bill in WV

Received mine yesterday via UPS. I think it was July 2005 when I sent in the card for the dryer.

Bob Firebaugh

Pacific Bay isn't out to cheat anyone out of their dryer unit. Orders were greater than had been anticipated and an additional shipment of dryers had to be acquired to meet the sudden demand. This put them behind by a bit. I'm sure they regret that it took as long as it did, but as you can see these units are being shipped as they become availalble. This is just one of those unfortunate situations that sometimes happens in business - but there has never been any attempt by Pacific Bay to not fullfill their obligation in supplying these units to those that are owed them.


...................

The end of the saga has arrived.

I got home from work today and found the dryer from PacBay sitting at my front door. Thank you, thank you, thank you!