How do you pros typically warranty a custom rod that has been broken by the customer, whether it is a defect or misuse? I am on a fact finding mission for when/if I start to build for profit. Thanks, in advance.

Phil,

I have a rodbuilding company in Canada and what I do works for me.

My warranty is dependant upon the type of blank that my customer wants. If he wants to be cheap and not go for a quality blank, I wil warrant the blank for the same period as the manufacturer. My workmanship carries a lifetime warranty.

If the customer breaks the rod and it is not caused by any defect other than his or her own abuse, I charge full price for the new rod but offer to build him an ice fishing rod out of the broken rod if it is possible. For the ice rod, I charge them "cost".

So far, this seems to work for us.

Good luck & good fishin'!

Marv Schroeder
Reel Outdoor Adventures

Do a search of this board's archives. This subject has been covered at some length and you may get some good ideas as to how you wish to handle this.

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Hey Phil

I have been building rods on and off for 30 yrs, and luckily only had a few broken rods, at least that I know of. In the past I have built new rods for my customers at no labor cost only parts cost, and this has brought me new business from there word of mouth when telling friends what I have done for them. Now I will admit I would not make this a habit if I this happened more often. Hope this helps.

Good Luck Gordon Glover