Tom Kirkman's NFC post was in regard to complaints about long delivery times. He never said they should not be discussed otherwise.



Edited 1 time(s). Last edit at 06/19/2019 09:59PM by Lynn Behler.

Phil, they are not “old” issues. They are continually ongoing, unfortunately people like their products. My last order was partially fulfilled with one blank after two months. I am still waiting on the rest. Lynn my apologies to you and Tom if I spoke out of context.

Tom Kaufmann, my Gestapo post was snidely directed at Herb Cantner. ( I figured he would tell me to pound sand Hee Hee) I sometimes think these posts show up out of order.

Without offering any form of customer service now, why would anyone want to buy a totally disposable product from them? Is not honoring warranties or taking calls possibly a sign that they are closing their doors?

No worries Lynn it wasn’t taken personal

Jim Chancy Wrote:
-------------------------------------------------------
> Without offering any form of customer service now,
> why would anyone want to buy a totally disposable
> product from them? Is not honoring warranties or
> taking calls possibly a sign that they are closing
> their doors?

Jim Chancy Wrote:
-------------------------------------------------------
> Without offering any form of customer service now,
> why would anyone want to buy a totally disposable
> product from them? Is not honoring warranties or
> taking calls possibly a sign that they are closing
> their doors?


Agree.

I see no reason to do business with a company like this. Cast off, and go a different direction, because there are many better and excellent alternatives.

Move on with life you can't kill a DEAD HORSE , cut your losses , as I see it

William Sidney
AK

If members continue to do business with NFC and thats their choice and you need to accept the risk , coming on here posting about issues is what gets old . Regarding this situation it's a "Expect the worst but hope for the best" thing.

Wanted to provide a quick update on my warranty request. I finally got a response today letting me know that they would send me a new blank. Not an ideal situation, but wanted to at least give them credit for responding and offering to honor the warranty request. Will provide an update when / if the rod comes in.

Which email did you use to get the response?
Norm

I had been using the support@edgerods.com address, but recently also added info@northforkcomposites.com to my messages. Not sure if that is what made the difference or not. Alex, who I believe is the CEO, got back to me directly. Maybe they lost their customer service rep?

Lets hope they got there act together now, time will tell,

William Sidney
AK