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Re: Super Seeker blanks issue
Posted by:
Jim Gamble
(---.res.bhn.net)
Date: April 23, 2014 05:37PM
Who We Are
Mud Hole Custom Tackle, Inc. is the world’s largest supplier of tackle crafting goods – rod building, fly tying and lure building. A leading e-retailer and mail order supplier, Mud Hole has become the “go-to” and TRUSTED SUPPLIER of hobbyists, small manufacturers and large OEM’s worldwide by offering superior shopping experience, rapid delivery and STELLAR CUSTOMER SERVICE. With more than 45,000 SKU’s representing $15 million of inventory fully stocked onsite in Mud Hole’s 15,000 square-foot office & distribution center, Mud Hole EARNS THE LOYALTY of fishing enthusiasts and novice rod builders, fly tyers and lure builders alike. Our leading e-retail web site www.mudhole.com offers customers an exceptional shopping experience. We equip our customers with state of the art decision-making resources such as detailed specs, how-to’s, video tutorials, and high resolution photo galleries. At Mud Hole, WE BELIEVE TRUE SERVICE STARTS AFTER THE PRODUCT YOU ORDERED ARRIVES AT YOUR DOORSTEP. We follow through on our commitment to excellence with detailed “how-to” videos, printed instructions and back it with EXCEPTIONAL CUSTOMER SERVICE. Our team of service associates are available via phone, e-mail and message boards to ENSURE YOUR UTMOST SATISFACTION. Whether you are a novice or a tackle crafting guru, you are sure to enjoy shopping at Mud Hole. We work passionately to EXCEED YOUR EXPECTATIONS every time. Tight Lines, Team Mud Hole Re: Super Seeker blanks issue
Posted by:
bill boettcher
(---.dyn.optonline.net)
Date: April 23, 2014 05:50PM
Who-- Ya MudHole Bill - willierods.com Re: Super Seeker blanks issue
Posted by:
Marco Cellini
(---.24-151.libero.it)
Date: April 24, 2014 08:43AM
Marco Cellini Wrote:
------------------------------------------------------- > Just two things to add...... > > I wrote to Seeker in different way, first of all a > lot of days ago, by their web form contact and > then, after the forum's help, by "no longer valid > email address" showed from Sean. > When I wrote to that email > ([email protected]) after some days I > received Jose's read confirmation (therefore the > email address was active, someone read it). Again > after days without answer, I asked to Jose Ortega > (by email) an answer......He wrote me these words: > Hi Marco, what can I help you with? > At this time I resend him my email with attached > photos and from that moment on date 04/22/2014 I'm > waiting an answer from him (now I am NOT in > contact with Jose and he is NOT proceeding with me > on the issue !!!). > I want say that Sean, since from my first email > said me: ....... As stated previously, I do not > have a direct email for Seeker and gave you all > contact information I have available > www.seekerrods.com ......... and only after > telling him (by my last email to Mud Hole) that I > was telling my story on a USA forum, he spoke with > Jose Ortega by Seeker and then wrote this > message. > Also, Mud Hole offer me the opportunity to return > the blanks, but all my expense (return shipping > ITA to USA then USA to ITA and again all import > charges already paid !!) unless I have > misunderstood! > > Marco To be correct, today I received an email from Seeker, they said....... First thing, I would like to apologize for the blanks that you received. What we can do for you is send you new blanks at our cost and you can keep those other ones and do as you please with them. Please send me your address so we can get the new ones to you, we will inspect them before shipping to you........................... Marco Re: Super Seeker blanks issue
Posted by:
bill boettcher
(---.dyn.optonline.net)
Date: April 24, 2014 09:04AM
Now that is Service !!! Bill - willierods.com Re: Super Seeker blanks issue
Posted by:
Richard McCluskey
(---.lncswi.broadband.dynamic.tds.net)
Date: April 27, 2014 09:53AM
Glad to see this finally resolved. Re: Super Seeker blanks issue
Posted by:
Marco Cellini
(---.25-151.libero.it)
Date: April 29, 2014 03:57PM
update.....
Although Mr. Ortega (Seeker) continues to respond to my reminders that will send the blanks, to date I have not received any details about it ! I'm really shocked, no one thinks to my business and what they have created. Marco Re: Super Seeker blanks issue
Posted by:
Marco Cellini
(---.25-151.libero.it)
Date: May 06, 2014 02:55PM
update.....
Yesterday I received the blanks, thank you to Mr. Jose Ortega for the great service and help offered allowing me to mitigate my loss of business. Marco Sorry, only registered users may post in this forum.
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